Oracle ERP Services
eBiZure provides scalable and reliable remote managed services solutions for Oracle eBusiness Suite and all the Oracle related products which are or can be closely integrated with Oracle ERP Suite. Our Oracle eBusiness Suite management services, fully supported by Service Level Agreements (SLA), rugged monitoring systems and highly skilled staff provide seamless support to enterprises across diverse Industry verticals such as Manufacturing, Healthcare (Hospitals & Pharmaceuticals), financial Services and Hi-Tech.
eBiZure can help you install, host, manage, monitor and maintain your Oracle E-Business Suite application. We leverage these applications to improve business processes, reduce costs and provide support for better management decision-making.
- Application Production Support Activities (Level 1,2 & 3)
- Application Installations / Patch / Refreshes / Point Release Upgrades
- Application Backups / Disaster Recovery tasks
- Application Code Moves
- Workflow / Concurrent Manager Issues / SYSADMIN
- Application Web Servers (OC4J and WebLogic)
- Application Monitoring/Tuning
- Application Localization and Multi Lingual Setups
- Single Sign-On Integration with password less login
- Application DMZ setups
- Application Secure Socket Layer (SSL)
- Oracle on Demand Extractions
- Datacentre migrations
- Application integration with other Oracle Products
eBiZure monitors all database/application critical events which are required for successful database/application operations. The monitoring task is accomplished by using Oracle products like Oracle Enterprise Manager (OEM) or in-house custom scripts. A wide range of monitoring events in place on any production environment will help us identify any potential issues and give us an added advantage to be more proactive than reactive in managing business critical database/applications.
eBiZure, during the customer on boarding process, checks with customer if they need us to define and implement new backup strategy or can adopt their current backup policies if they are meeting the business requirements for recovery. eBiZure support team has standard backup scripts which they test on customer environment, deploy and then maintain them. We use best practices methodologies for all database backups.
Service Request Management
eBiZure support team can open a Oracle Service Request under your Oracle CSI number for any technical issue and will manage them to completion. During a customer on boarding process, as a standard process we review all existing SR’s and take the ownership of them.
eBiZure manages the migration or deployment of all database/application objects as codes into the customer production environments. The source of such codes can be either customer (functionality enhancement) or Oracle support (development issue). eBizure can work with customer to create a installation SOP for any code migration and also assist them in testing these code deployments in non-production environments. eBiZure, after successful tests, can promote these codes to production environments after customer approvals.